Frank is a customer experience and CRM expert with a long-standing track record in strategy and operations. With his great passion for customer satisfaction and digitization of customer interactions, he is the client's ambitious and committed lawyer. Before joining Lupus & Company as a freelance consultant, he led various areas of responsibility in CRM & Customer Care, the development of Internet platforms and interactive TV in international corporations. His focus was on managing large projects and building teams of experts to digitize customer service.