Customer Service Experience

We enable companies to focus on customer service and not address IT, process, or operational issues.
From training and coaching to knowledge management and processes to operational management of internal teams and external service providers.

Customer service is more...

than just processing inquiries and complaints.
Only when all areas involved work well together can a company offer excellent service.

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Our aim is Customers and employees to satisfy.

Development of a service strategy

We help you create tailored customer service strategies that make it possible to improve the customer service experience while promoting growth.

Service delivery and operations

We identify potential and derive appropriate optimizations. In addition to internal and external processes, this also includes quality management, personnel deployment planning, KPI and performance management.

Professionalize knowledge management

We improve your competence by building structured and context-rich data that is quick and easy to access and thus relieves your service staff and at the same time makes your customers happy with targeted information.

Digitalization of customer service processes

We help you digitize customer service processes and implement solutions for seamless and consistent communication across all channels.

Enable value creation with on/near/offshoring

We help with the integration, optimization or transfer of external support — from the selection process to contract drafting and onboarding to the design of transition processes.

Develop qualification and coaching concepts

Together with you, we design the appropriate formats and learning processes and evaluate the right tools and methods so that a sustainable development of knowledge and an employee-oriented learning culture are established.

Implementation of systems

We help you select, procure and implement IT systems to improve operational processes and increase customer satisfaction with higher levels of service.

Take on interim management hands-on

We assume responsibility and temporarily support you in management positions, search for, evaluate and fill the necessary functions or support you with leading roles in projects.

Our experts in all required roles

We have a large number of partners and contacts in various areas who offer solutions and systems to specifically and flexibly strengthen individual requirements in service provision.